Support at Find a Lender
Should you experience any difficulties please see the Frequently Asked Questions - FAQ below.
If the answer to your problem isn't there, simply email your question to:
Frequently Asked Questions
Q: How many lenders can I select?
A: You are restricted to selecting one loan product.
Q: My application was declined, what can I do?
A: If your application is declined you will need to consider the information you provided. It is vital that you are honest in your answers. If all the information is correct then you can elect to have your application lodged with Broker Select, a service that has over 1200 mortgage brokers registered. Through that free resource it may be possible to locate a lender for you.
Q: Does Find-a-Lender do a credit check?
A: No. At no time does Find-A-Lender conduct credit checks. In the majority of cases lenders selected will conduct their own credit checks as part of their application process.
Q: Are Find-a-lender mortgage brokers?
A: Find-A-Lender are not mortgage brokers. Find-a-lender are not paid commissions and settlement fees by any lender as a result of you settling a home loan with them.
Q: When I select a loan product what happens then?
A: The moment you select your preferred loan product and click submit, your contact details will be sent straight through to that lender/broker. They will then make contact with you and arrange for the lodgment of your formal loan application.
Q: When I see the list of lenders that match my profile does that mean those lenders will lend to me?
A: Not necessarily. However, when there is a profile match it means that that based on the answers you have given in your application that lender is prepared to accept a formal application from you. You should be aware that the conditional approval advice provided by Find- A-Lender is not an offer to lend and that it should should not be relied upon in any way. In all cases lending criteria is set and determined by individual lenders and may vary from time to time without notice.
Q: Do Find-a-lender determine how much I can afford to borrower?
A: No. Because lending criteria including loan serviceability can vary from lender to lender and product to product the lenders you select will assess your capacity to service their loans. The results from the calculators on this site should be taken as indicative only and not relied upon.
Q: Do I pay a fee to Find-a-lender?
A: No, Find-a-lender is a free service to all borrowers.